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Client Care

How To Refresh A Stale Listing

in Client Care/Customer Service/Database/Home Buyers/Listings/Marketing by

Stale listings are usually the result of several things that are not necessarily your fault, but it is your responsibility to fix.  These listings are usually sitting for three reasons: Price, Location, or Condition. (And if you are really lucky ALL three) Improve Communication with your Client  Call them first, call them often. Bring information…

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Burnout and What You Can Do to Stop it

in Client Care/Client Gifts/Closing Gifts/Customer Service/Mindfulness/Self-Care/Smart Cookie Tactics by

For many sales professionals, 2017 has been an incredibly vigorous and fruitful year in closings.  Working in direct sales is a challenge.  Customers demand clear communication, sufficient attention, and extremely kind and pleasant interactions.  For many agents being “on” all the time is physically and emotionally draining for even the most seasoned reps.   What is…

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Rockstar Tools: Homesnap Part 2

in Client Care/Database/Listings/Marketing/Rockstar Tools/Smart Cookie Tactics/Social Media/Sphere of Influence/System/Tech by

Do people know that you are a real estate agent?  Do you have a recognizable brand?  It is important to note that the key for an effective brand strategy is to pick one and then stick with it consistently.   Often when I sit down to train agents, they are overwhelmed by the many marketing options…

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Closing Gift Ideas: Pup Cakes With Okra and Molly

in Client Care/Closing Gifts/Customer Service/Lifestyle/Marketing/Smart Cookie Tactics/Social Media by

Here at, we are big fans of discovering new ways to help clients celebrate their new home.    Selling or purchasing a home is a huge occasion!   The event should be something that everyone in the family should be involved in… including your dogs! We stumbled across this company while looking for unique…

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Closing Gift Ideas: A Clean Start with The Optimist Co.

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  Are you looking for creative gifts for clients? We found the perfect products that would make great closing gifts. The product is practical, and your clients are guaranteed to love it.   The Optimist Co. creates cleaning supplies with all-natural ingredients and without irritants. That makes these products especially ideal for people who suffer…

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Your Essential Summer Prospecting Checklist

in Client Care/Customer Service/Database/Home Buyers/Listings/Marketing/Mindfulness/Organization/Project Management/Smart Cookie Tactics/Sphere of Influence/System by

Many agents have enjoyed a busy spring, and now are planning a few quick vacations this summer to enjoy the “fruits” of their work.   BUT before you head out for a few weeks at the beach… May we remind you… via GIPHY   Here is our simple checklist for making sure you do not…

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Leap To Improve Customer Service

in Client Care/Customer Service/Marketing/Project Management/Smart Cookie Tactics by

  Our team just returned from #SMXWest.  This great conference was an eye opener for many emerging digital trends.  Surprisingly the most prominent theme that stood out was that no amount of flashy tech, widget or landing page can fix the user end and experience with the product/service.   Which leads me to my next statement……

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What March Madness and Your Marketing Strategy Have In Common

in Client Care/Customer Service/Kerfuffles by

Who else loves watching March Madness? I thoroughly enjoy the fast-paced intensity of this tournament. Anything can happen: there are upsets, amazing comebacks, excited cheers, and disappointed moans. A lot of the emotions and dynamics of March Madness can also relate to your marketing strategies! Let’s take a closer look:   Competition March Madness is…

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How Slack Can Help Improve Your Team’s Communication

in Client Care/Customer Service/Smart Cookie Tactics/Social Media/Tech by

 “Slack it to me” is a common phrase across workspaces at our ListingDepot office space. This tool has changed the way we work for the better, and we thought what better way to share the love, than a little Valentine’s Day tribute to one of our favorite apps! There’s a reason why Inc. Magazine voted…

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